Epicsellr is not responsible for the shipping policy’s of our store owner’s. Furthermore our storeowner’s are obligated to clarify to customers when their order is processed and shipped. Accurate shipping information must be provided to customers such as tracking information carrier used etc.
Epicsellr has the right to terminate any store owner’s account if they have received several complaints from there customers regarding non received goods via shipping. if store owner’s do not comply with the promised shipping information to their customers their account can be terminated.
Delivery and Shipping Rules
Shipping Methods: Sellers must specify available shipping methods for their products or services. Common methods may include standard shipping, expedited shipping, or local pickup.
Shipping Costs: Sellers should clearly disclose shipping costs associated with each item or service. Shipping costs may vary based on the shipping method, destination, and item weight.
Shipping Timelines: Sellers must provide estimated delivery times for each shipping method offered. Delivery times should consider processing time, transit time, and any potential delays.
Processing Time: Sellers should specify the time required to process orders before shipment. This includes order verification, packaging, and preparation for delivery.
Tracking Information: Sellers are encouraged to provide tracking information for shipped orders whenever possible. Tracking information allows buyers to monitor the status of their shipments.
Delivery Guarantees: Sellers should honor delivery guarantees provided to buyers. If a shipment is delayed or lost, sellers are responsible for resolving the issue and providing appropriate compensation or refunds.
International Shipping: Sellers offering international shipping must comply with customs regulations and provide accurate customs declarations. Buyers are responsible for any customs duties or taxes incurred during international shipping.
Delivery Address: Buyers are responsible for providing accurate delivery addresses. Sellers are not liable for undelivered shipments due to incorrect or incomplete address information provided by the buyer.
Delivery Confirmation: Sellers must confirm delivery of shipped orders promptly. Delivery confirmation helps prevent disputes and ensures a smooth transaction process.
Shipping Restrictions: Sellers should clearly communicate any shipping restrictions or limitations, such as shipping to specific regions or countries, restricted items, or shipping regulations for certain products.
Returns and Exchanges: Sellers should establish clear policies for returns and exchanges in case buyers are dissatisfied with their purchases or encounter shipping-related issues.
Communication: Sellers are encouraged to maintain open communication with buyers regarding shipping updates, delays, or any other relevant information related to the delivery process.
Compliance: Sellers must comply with all applicable laws and regulations governing shipping and delivery, including consumer protection laws and shipping regulations.
Dispute Resolution: In the event of shipping-related disputes between buyers and sellers, the online marketplace may facilitate dispute resolution and provide assistance in resolving the issue amicably.
Modification of Rules: The online marketplace reserves the right to modify or update these delivery and shipping rules as necessary. Sellers will be notified of any changes, and their continued use of the platform constitutes acceptance of the updated rules.
