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Terms of Service for user/buyer

Terms of Service for user/ buyer

Terms of Service

Welcome to Epicsellr, an online marketplace offering subscriptions, digital products, physical products, courses, booking services, rentals, video-on-demand, and community memberships. By accessing or using our services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By accessing or using our services, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not access or use our services.

2. Description of Services

Epicsellr provides a platform for users to buy and sell subscriptions, digital products, physical products, courses, booking services, rentals, video-on-demand, and community memberships. We do not directly participate in any transactions between buyers and sellers and do not have control over the quality, safety, or legality of the items listed on our platform.

3. User Accounts

You may be required to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Listings and Transactions

Users may create listings for the aforementioned services they wish to sell. Epicsellr does not guarantee the accuracy, quality, or legality of listings. Buyers and sellers are solely responsible for the content of their listings and any transactions that occur.

5. Payments

Epicsellr facilitates payments for transactions conducted on our platform. We may use third-party payment processors to handle these transactions, and you agree to comply with their terms and conditions.

6. Subscriptions, Digital Products, Physical Products, Courses, Booking Services, Rentals, Video-on-Demand, and Community Memberships

Providers of each type of service must ensure compliance with relevant laws and regulations and accurately represent the terms, conditions, and characteristics of their offerings. Buyers are responsible for thoroughly reviewing the details of each service before making a purchase.

7. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

Violating any laws or regulations
Infringing upon the rights of others
Posting false, misleading, or fraudulent information
Engaging in spam or other forms of unsolicited communication
Interfering with the operation of our services

8. Intellectual Property

All content on our platform, including but not limited to text, graphics, logos, and images, is the property of Epicsellr or its licensors and is protected by intellectual property laws.

9. Limitation of Liability

Epicsellr is not liable for any damages arising out of or in connection with your use of our services. This includes but is not limited to direct, indirect, incidental, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold Epicsellr harmless from any claims, damages, or liabilities arising out of your use of our services or your violation of these Terms of Service.

11. Modifications to Terms

Epixcsellr reserves the right to modify these Terms of Service at any time. We will notify users of any changes by posting the revised terms on our platform. Your continued use of our services after such changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service are governed by the laws of New York. Any disputes arising out of or in connection with these terms shall be resolved exclusively by the courts of New York.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at info@epicsellr.com

about booking

1. Booking Process

1.1. Product Availability: Buyers can browse available booking slots for products offered by vendors on the Marketplace. Availability may vary depending on the vendor’s schedule and capacity.

1.2. Booking Confirmation: Upon selecting a booking slot and completing the booking process, buyers will receive confirmation of their booking via email or on the platform. Booking confirmation is subject to availability and vendor approval.

1.3. Payment: Buyers may be required to make a payment at the time of booking or upon confirmation by the vendor. Payment methods accepted may vary depending on the vendor’s preferences.

2. Booking Terms

2.1. Terms and Conditions: Buyers must agree to the vendor’s booking terms and conditions before completing the booking. The booking agreement may include details such as booking duration, cancellation policies, and any usage restrictions.

2.2. Cancellations: Buyers should review the vendor’s cancellation policy before booking. Cancellations may be subject to penalties or fees, depending on the vendor’s terms and conditions.

3. Access and Usage

3.1. Access Instructions: Buyers will receive instructions on how to access or utilize the booked product, such as meeting location, check-in procedures, or digital access details. It is the buyer’s responsibility to follow the vendor’s instructions for accessing the product.

3.2. Usage Guidelines: Buyers must adhere to any usage guidelines or restrictions specified by the vendor during the booking period. Failure to comply with these guidelines may result in penalties or cancellation of the booking.

4. Refunds and Returns

4.1. Refund Policy: Refund policies for booking products vary depending on the vendor. Buyers should review the vendor’s refund policy before booking. Refunds may be issued in full, partial, or not at all, depending on the vendor’s terms and conditions.

4.2. Return Policy: Returns for booked products may not be applicable in most cases. Buyers should contact the vendor directly to inquire about returns or refunds for booked products, if applicable.

5. Communication

5.1. Communication with Vendors: Buyers can communicate directly with vendors regarding booking inquiries, modifications, cancellations, and any other concerns related to their bookings.

5.2. Customer Support: The Marketplace provides customer support to assist buyers with general inquiries and provide guidance on navigating the booking process. For specific booking-related issues, buyers should contact the respective vendors.

6. Compliance with Laws

6.1. Legal Compliance: Buyers agree to comply with all applicable laws, regulations, and industry standards governing the booking and use of products on the Marketplace, including but not limited to consumer protection laws and regulations.

7. Modifications to Policy

7.1. Policy Updates: The Marketplace reserves the right to modify or update this booking product policy at any time. Any changes will be communicated to buyers via email or notification on the platform.

7.2. Acceptance of Policy: By booking products on the Marketplace, buyers agree to abide by this booking product policy and any updates or modifications thereof.

about renting product

1. Rental Process

1.1. Product Availability: Buyers can browse available rental listings for products offered by vendors on the Marketplace. Availability may vary depending on the vendor’s inventory and rental schedule.

1.2. Rental Confirmation: Upon selecting a rental listing and completing the rental process, buyers will receive confirmation of their rental via email or on the platform. Rental confirmation is subject to availability and vendor approval.

1.3. Payment: Buyers may be required to make a payment at the time of rental or upon confirmation by the vendor. Payment methods accepted may vary depending on the vendor’s preferences.

2. Rental Terms

2.1. Terms and Conditions: Buyers must agree to the vendor’s rental terms and conditions before completing the rental. The rental agreement may include details such as rental duration, usage restrictions, security deposit requirements, and any other relevant terms.

2.2. Security Deposit: Some rentals may require buyers to pay a security deposit to cover potential damages or losses during the rental period. The security deposit amount and refund conditions will be specified by the vendor.

3. Access and Usage

3.1. Access Instructions: Buyers will receive instructions on how to access or utilize the rented product, such as pickup location, delivery details, or digital access instructions. It is the buyer’s responsibility to follow the vendor’s instructions for accessing the product.

3.2. Usage Guidelines: Buyers must adhere to any usage guidelines or restrictions specified by the vendor during the rental period. Failure to comply with these guidelines may result in penalties or cancellation of the rental.

4. Returns and Refunds

4.1. Return Policy: Buyers should review the vendor’s return policy before renting a product. Return policies may vary depending on the vendor and the type of product being rented. Buyers should contact the vendor directly for inquiries about returns or refunds for rented products.

4.2. Refund Policy: Refund policies for rented products vary depending on the vendor. Buyers should review the vendor’s refund policy before renting. Refunds may be issued in full, partial, or not at all, depending on the vendor’s terms and conditions.

5. Communication

5.1. Communication with Vendors: Buyers can communicate directly with vendors regarding rental inquiries, modifications, returns, and any other concerns related to their rentals.

5.2. Customer Support: The Marketplace provides customer support to assist buyers with general inquiries and provide guidance on navigating the rental process. For specific rental-related issues, buyers should contact the respective vendors.

6. Compliance with Laws

6.1. Legal Compliance: Buyers agree to comply with all applicable laws, regulations, and industry standards governing the rental and use of products on the Marketplace, including but not limited to consumer protection laws and regulations.

7. Modifications to Policy

7.1. Policy Updates: The Marketplace reserves the right to modify or update this renting product policy at any time. Any changes will be communicated to buyers via email or notification on the platform.

7.2. Acceptance of Policy: By renting products on the Marketplace, buyers agree to abide by this renting product policy and any updates or modifications thereof.

about subscription / membership

1 Subscription Terms and Duration: Each subscription offered on the marketplace will have its own terms and duration clearly outlined on the product listing. Buyers should review these details before making a purchase.

2 Payment Details: The cost of the subscription, payment frequency, accepted payment methods, and any applicable taxes or fees will be clearly stated on the product listing.

3 Cancelation Process: Buyers can cancel their subscription at any time through their account settings on the marketplace platform. Cancelation requests will be processed immediately, and access to the subscription benefits will continue until the end of the current billing period.

4 Refunds: Refunds for subscription purchases are handled by the individual vendors. Buyers should review the vendor’s refund policy before subscribing. If a refund is requested, it will be subject to the vendor’s policy.

5 Auto-Renewal: Some subscriptions may be set to auto-renew by default. Buyers can manage their auto-renewal settings through their account settings on the marketplace platform.

6 Access: Access to subscription benefits will continue until the end of the current billing period, even after cancelation. Buyers will not be able to access subscription benefits once the subscription period ends unless they renew their subscription.

7 Changes to Subscription: If there are any changes to the subscription terms or pricing, buyers will be notified by the vendor or the marketplace platform. Buyers have the option to accept the changes or cancel their subscription.

8 Customer Support: If buyers have any questions or need assistance regarding their subscription, they can contact customer support for help.

9 Data Privacy and Security: The marketplace platform is committed to protecting buyer’s personal and payment information in accordance with privacy laws and regulations.

10 Governing Law: Any disputes related to subscriptions purchased through the marketplace will be governed by the laws of the jurisdiction where the vendor is located.

about course / video on demand

Course / video on demand Selection and Enrollment: Buyers can browse through a variety of courses / video on demand available on the marketplace platform. Each course listing includes detailed information about the course content, duration, instructor, and any prerequisites. Buyers can enroll in courses of their choice by completing the payment process.

Payment Details: The cost of each course / video on demand, accepted payment methods, and any applicable taxes or fees are clearly displayed on the course / video on demand listing. Buyers can securely make payments through the marketplace platform.

Refund Policy: Refunds for course / video on demand purchases are subject to the policies set by the individual vendor. Buyers should review the refund policy specified on the course / video on demand listing before enrolling. Refund requests should be directed to the vendors

Cancelation and Withdrawal: If a buyer wishes to cancel their enrollment in a course / video on demand or withdraw from a course, they should follow the cancelation procedure outlined by the course instructor or provider. Any applicable cancelation fees or refund eligibility will be specified in the course’s terms and conditions.

Access to Course / video on demand Materials: Upon enrollment in a course / video on demand, buyers will have access to course materials, including video lectures, readings, assignments, and quizzes, as specified by the course instructor or provider. Access to course / video on demand materials may be time-limited, depending on the duration of the course.

Support and Assistance: If buyers encounter any difficulties accessing course / video on demandmaterials, completing assignments, or have questions about course / video on demand content, they can reach out to the course instructor or provider for assistance. Contact information for instructors or providers will be provided on the course listing or within the course platform.

Data Privacy and Security: The marketplace platform is committed to protecting buyers’ personal information and ensuring the security of their payment details. Buyer information will be handled in accordance with privacy laws and regulations.

Feedback and Reviews: Buyers are encouraged to provide feedback and reviews for courses / video on demand they have enrolled in. Honest feedback helps other buyers make informed decisions about course selection.

Changes to Course Content or Schedule: Instructors or providers may occasionally update course content or adjust course schedules. Buyers will be notified of any changes through the course platform or via email.

Governing Law: Any disputes or issues arising from course purchases or enrollments will be governed by the laws of the jurisdiction where the course instructor or provider is located.

about digital product

Refunds: Refunds for digital product purchases are solely at the discretion of the vendor. Buyers should review the vendor’s refund policy before making a purchase. The digital product marketplace platform does not process refunds directly but can facilitate communication between the buyer and vendor.

Vendor Refund Policy: Each vendor is responsible for determining their own refund policy. Buyers should refer to the vendor’s product listing or contact the vendor directly to inquire about their refund policy.

Cancelation Fees: Cancelation fees, if any, are determined by the vendor and will be outlined in their terms and conditions or refund policy.

Confirmation: Upon cancelation of a subscription or purchase, buyers will receive a confirmation email or notification from the vendor directly.

Access: Access to digital products purchased through the marketplace will be available to buyers until the end of the current subscription period or license term.

Changes to Policy: The digital product marketplace platform reserves the right to update or modify its policies at any time. Any changes will be communicated to buyers through email or platform notifications.

Contact Us: If buyers have any questions or require assistance regarding cancelation or refunds, they can contact customer support for guidance on how to reach out to the vendor.

about physical product

Product Selection and Description: Buyers can explore a diverse range of physical products available on the marketplace platform. Each product listing provides comprehensive details, including specifications, dimensions, materials, and images, ensuring transparency and accuracy in product representation.
Payment Details: The cost of each physical product, accepted payment methods, and any applicable taxes or fees are clearly presented on the product listing. Buyers can securely complete transactions through the marketplace platform.
Delivery and Shipping: The estimated delivery timeframes and shipping details for each product are outlined on the product listing. Buyers should review this information before making a purchase. Vendors are responsible for arranging shipping and delivery of the purchased products to the buyer’s designated address.
Returns and Exchanges: If a buyer wishes to return or exchange a purchased physical product, they should adhere to the vendor’s return and exchange policy. This policy is specified on the product listing. Return or exchange requests should be directly addressed to the vendor.
Refunds: Refunds for physical product purchases are managed by the individual vendors. Buyers should review the vendor’s refund policy outlined on the product listing before completing a purchase. Refund requests should be communicated directly to the vendor.
Product Quality and Condition: Vendors are responsible for ensuring that the physical products meet the quality standards and specifications described in the product listing. Buyers are encouraged to promptly report any discrepancies or issues with the received product to the vendor for resolution.
Customer Support: Should buyers encounter any challenges or have inquiries regarding their purchase, including delivery status, product quality, or refund processes, they can directly contact the vendor for assistance. The marketplace platform may facilitate communication between buyers and vendors to address concerns.
Data Privacy and Security: The marketplace platform upholds stringent measures to safeguard buyers’ personal information and payment details in compliance with privacy laws and regulations.
Feedback and Reviews: Buyers are encouraged to provide honest feedback and reviews for products they have purchased. This aids other buyers in making well-informed decisions and enhances transparency within the marketplace.
Governing Law: Any disputes or issues arising from physical product purchases will be subject to the laws of the jurisdiction where the vendor is located.

This policy empowers buyers with clear guidelines for purchasing physical products on the marketplace, emphasizing vendor responsibility for delivery, refunds, and customer support, while fostering trust and accountability in the marketplace ecosystem.

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